No Returns or Exchanges
Once an order has been delivered, we do not accept returns or exchanges under any circumstances.
Return & Refund Policy
Learn how Hello Paaji handles returns, refunds, and shipping for orders placed through the website.
At Hello Paaji, we follow strict quality and hygiene standards for all our products. Due to the nature of our food items, all orders are non-returnable and non-exchangeable.
Exceptions (Damaged or Incorrect Orders Only)
A refund or replacement will only be considered if:
- The product received is damaged.
- The product received is incorrect.
- The product is spoiled or unfit for consumption at the time of delivery.
Reporting an Issue
If you face any of the above issues, please contact us within 24 hours of delivery and provide:
- Your Order ID.
- Clear photos of the product and packaging.
- A brief description of the issue.
Resolution
- Approved cases may receive a replacement or refund.
- Refunds, if approved, will be processed to the original payment method within 5–7 business days.
Non-Eligible Cases
Refunds or replacements will not be provided for:
- Change of mind after purchase.
- Taste preferences or personal preference.
- Incorrect or incomplete shipping address provided by the customer.
- Delivery delays caused by courier or external factors.
- Opened, used, or partially consumed products unless a genuine quality issue is proven.
Shipping Policy
We work to process and deliver orders safely and on time. Please review the shipping terms below.
1. Order Processing Time
- Orders are typically processed within 1 to 2 business days after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next business day.
2. Shipping Charges
- Shipping charges are calculated based on the weight, size, and delivery location of your order.
- The final shipping charge is shown at checkout before payment is completed.
3. Shipping Time
- Standard delivery typically takes 5 to 7 business days.
- Express delivery may take 2 to 3 business days where available.
- Delays may occur during peak periods, public holidays, or due to weather and logistics conditions.
4. Delivery Locations
- Orders are shipped across India based on service availability.
- Remote or non-serviceable areas may require additional delivery time or charges.
5. Order Tracking
Once your order has shipped, tracking details may be shared by email, SMS, or another appropriate order communication channel.
6. Incorrect Shipping Address
- Please make sure the shipping address you provide is complete and accurate.
- Hello Paaji is not responsible for delays or non-delivery caused by incorrect or incomplete address information.
- If you need to update your address after placing an order, contact us as soon as possible.
7. Damaged or Lost Shipments
- If your shipment arrives damaged, contact us within 24 hours and share clear photos of the product and packaging.
- If a shipment is confirmed lost after carrier investigation, a replacement or refund may be offered.
8. Unsuccessful Delivery Attempts
- If delivery fails because the customer is unavailable or the address is incorrect, the package may be returned to us.
- Re-delivery may involve additional shipping charges.
9. Changes to This Shipping Policy
Hello Paaji reserves the right to modify this shipping policy at any time. Changes take effect once they are posted on the website.
Policy Updates
Hello Paaji reserves the right to modify this policy at any time without prior notice. Changes will be effective once posted on the website.
Note: This product is non-returnable. Refunds or replacements are only applicable for damaged or incorrect items reported within 24 hours of delivery.
For questions about these policies, please contact Hello Paaji customer support using the contact details provided on the website or in your order communication.